Dragon Medical
One (DMO) is a
speech recognition and clinical documentation cloud-based application
specifically created to suit healthcare professionals, but is currently owned
by Nuance (and Microsoft). It allows clinicians to issue notes, browse
electronic health records (EHRs), and organize documentation with voice
recognition in natural language that saves time and enhances accuracy.
Key
Features
• High
Precision and Immediate Use: DMO has an estimated 99 percent accuracy with the inbuilt
accent detection and audio calibration and does not require any voice profile
training to start dictating.
• Voice
Control and Command Use: The user is able to correct, format and navigate documents by using the
voice commands in natural language. Frequently used phrases or templates
(AutoText) may be saved to be reused.
•
Flexibility in Use:
Can work with virtually any Windows based system; and, PowerMic Mobile allows
users their smart phone to be used as a wireless microphone. Easy to make
dictation in different places or to work remotely.
• EHR/EMR
Integration:
Compatibility with the majority of EHR systems, with different degrees of
integration. There are workflows that can be dictated at the cursor; and those
that can be dictated in a dictation box, based on the EHR and setup.
Support
& Deployment
•
Implementation & Training: Assuming you buy a DMO license, the cost of one time set up
/ service fee includes set up of voice profile, configuration, and initial
training.
• Learning
and Resources: The
software will contain in app training (can say Open Training or Show Training)
and access to a Learning Center and a library of documentation and video
documentation.
•
Technical Support and Maintenance: Nuance offers support through product support pages, live
agents, regional support and online contact systems. Each release of the
product has versioning, release support within, and lifecycles (support and
limited support and end-of-life) of the release.
Issues
and Pitfalls.
•
Licensing & Costs: The model is subscriptions, which in many cases have monthly fees. It
has pricing levels (1 year, multi-year plans). Additionally, not only
subscription are the costs, but also setup, training and support.
•
Compatibility: Only
native windows systems will be directly supported. MacOS is not supported.
There are also features that require the EHR system, and the dictation of how
the direct dictation can be performed in certain EHR settings may be limited.
Voice
Profile and Customization: No training is required first, though an efficient
use of voice recognition usually has the user refining commands, creating
templates, and adjusting the system to better its recognition in specific
specialty or with specific medical vocabularies.
• Version
Support Lifecycles:
According to the 2025.1 update, Nuance
dragon support lifecycles (supported, limited support, end of life)
with new releases. To be fully supported and compatible, the users must keep up
to date.
